Shipping policy

Shipping Policy – Tillie’s Pet Supply

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At Tillie’s Pet Supply, we are dedicated to delivering high-quality pet products to your doorstep as quickly and efficiently as possible. Please review our shipping policy below for details on processing times, shipping options, and delivery expectations.

Processing & Handling

Orders are processed within 1-3 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery Times

We offer various shipping options based on your location:

Standard Shipping (5-7 business days)
Expedited Shipping (2-3 business days)
Overnight Shipping (1 business day)

Shipping rates are calculated at checkout based on the weight and destination of your order.

International Shipping

We currently [do/do not] ship internationally.
If we ship internationally, customers are responsible for any customs fees, duties, or taxes imposed by their country.

Order Tracking

A tracking number will be provided once your order has been shipped.
Please allow up to 48 hours for tracking updates to appear.

Lost or Delayed Shipments

If your order is delayed beyond the estimated delivery time, please contact us at [Insert Contact Email].
We are not responsible for shipping delays caused by carriers, weather conditions, or other unforeseen circumstances.

Damaged or Missing Items

If your order arrives damaged or missing items, please notify us within 48 hours of delivery with photos of the package and item(s).
We will work to resolve the issue as quickly as possible.

Contact Us

For any shipping-related questions, feel free to reach out to us at tilliespetsuppy@gmail.com.

Thank you for shopping with Tillie’s Pet Supply! 🐾